Help Center

Find answers to common questions about ProSkills Academy

Getting Started

How do I create an account?+
Click 'Enroll Free' or 'Register', fill in your name, email, mobile, and a password. You'll receive a verification link by email — click it to activate your account.
Is registration free?+
Yes, creating an account is free. You only pay when you enroll in a specific course.
What courses do you offer?+
We offer professional skills courses including Accountancy, Tally Prime, Communication Skills, Soft Skills, and Financial Literacy — all delivered in multiple Indian languages.

Courses & Learning

How long do I have access to a course?+
Course access is time-limited based on the plan you choose: 3, 6, 9, or 12 months. After completion you can revisit lessons in revision mode during your access period.
Can I learn at my own pace?+
Yes. All courses are self-paced. You can watch lessons, read notes, and take quizzes whenever it suits you, within your access period.
How do I track my progress?+
Your dashboard shows your progress for each course. When you return, the 'Resume' button takes you to the next incomplete lesson automatically.

Payments & Plans

What payment methods do you accept?+
You can pay by UPI, debit/credit card, net banking, or wallet through our secure payment gateway.
Are there any refunds?+
All course purchases are final. Refunds are only considered for duplicate charges or genuine technical failures preventing access. Email support@proskillsacademy.in within 7 days for such cases.

Certificates

How do I get a certificate?+
When you complete 100% of a course (including passing the final quiz), a certificate is automatically generated. You can view, print, and download it from your dashboard under 'My Certificates'.
Can employers verify my certificate?+
Yes. Every certificate has a unique ID and QR code. Anyone can verify its authenticity at proskillsacademy.in/verify.

Account & Login

I didn't receive my verification email. What do I do?+
Check your spam/promotions folder. You can also click 'Resend Verification Email' on the login or verification page. If it still doesn't arrive, contact support@proskillsacademy.in.
I forgot my password. How do I reset it?+
On the login page, use the password reset option, or contact support@proskillsacademy.in for assistance.
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